We want you to be completely satisfied with your purchase from Khali Wax. If for any reason you are not happy with your order, please contact us within 14 days of receiving your order to initiate a return or exchange. All returned items must be in their original packaging and in new, unused condition. Customers are responsible for return shipping costs, unless the item arrived damaged or defective. Once we receive your return, we will issue a refund or send out the exchanged product as soon as possible. Thank you for choosing Khali Wax!